Thailand E-Visa Troubleshooting Guide: Account Activation and Forgot Password Fix

Many Nepali travelers applying for a Thailand E-Visa through www.thaievisa.go.th face common technical issues during account creation and login. The most frequent problems include account activation failure (not receiving the verification email) and forgot password errors. This detailed troubleshooting guide explains how to fix both issues step by step so that you can smoothly continue your Thailand E-Visa application process.
When you first register for a Thailand E-Visa account, you must enter your full name, nationality, valid email address, and password. After registration, the system automatically sends a verification email from [email protected]. If you don’t see it within a few minutes, check your Spam, Junk, or Promotions folder. Sometimes, the email may take 5–10 minutes to arrive depending on your internet connection. If the email is still missing, click on “Resend Activation Email” from the login page. Make sure you entered the correct email address without spaces or spelling errors. If you accidentally used the wrong email during sign-up, you’ll need to create a new account using the correct address.
If you’ve received the email but the activation link does not work, copy the entire URL and paste it directly into your browser’s address bar instead of clicking the button. Avoid using VPNs or ad-blockers when verifying your account, as they may block the Thai E-Visa website’s activation request. Once successfully verified, you’ll see a message saying “Your account has been activated successfully.” You can then log in normally and start your visa application.
For travelers who have forgotten their password, the solution is simple. Go to the E-Visa login page, click “Forgot Password”, and enter your registered email address. You’ll receive a password reset link shortly. Open the link and create a new password with at least 8 characters, including one number and one capital letter. If the password reset email doesn’t arrive, check your spam folder or ensure your internet provider isn’t blocking automated messages. You can also use a different browser (such as Chrome or Edge) for better compatibility.
If these solutions don’t work, clear your browser cache and cookies or try accessing the website from another device or network. Some users in Nepal report better success using Google Chrome in incognito mode.

The Thailand E-Visa system is reliable, but like all online platforms, small technical issues can occur during account activation or password recovery. Most of these issues are caused by unverified emails, browser cache problems, or typos. By carefully checking your spam folder, using the “Resend Activation Email” feature, and following proper password reset steps, you can easily fix login-related problems. Once your account is active, you can continue uploading documents and completing your visa application without interruption.
For those needing expert help, Yatra For Fun Pvt. Ltd., located at Koteshwor–32, Kathmandu, provides complete E-Visa support — including account setup, troubleshooting, and documentation. They ensure your application runs smoothly without delays or technical errors.
📞 9802348957 | 📧 [email protected] | 🏢 Koteshwor–32, Kathmandu, Nepal